At Wellness Nest, we’re committed to delivering your order to you promptly and reliably. Below is everything you need to know about our shipping process.
Order Processing Time
- Processing Window: Orders are typically processed and leave our warehouse within two business days.
- Weekends & Holidays: Orders placed on weekends or holidays are processed on the next business day.
- Need to Make a Change?
- Contact us immediately after placing your order. Changes can only be made before your order is processed.
Once your order is placed, we verify your details, confirm payment, and carefully prepare your package for shipment.
Shipping & Delivery Times
Domestic (U.S.) Shipping Options
- Economy Shipping: 3–7 business days
- Standard Delivery: 2–5 business days
- Priority Delivery: 2 business days
International Shipping
- Delivery Time: 14–30 business days, depending on your country.
- Customs & Delays: Delivery times may vary due to customs processing and your local postal service.
Note: Once your package leaves our warehouse, estimated delivery times may be affected by external factors, such as weather or carrier delays.
Tracking Your Order
- Confirmation Email:
- Once your order ships, we’ll send you an email with your tracking number. If you don’t see it, please check your spam folder and add support@wellnessnest.co to your contacts.
- Track on Our Site:
- Use your tracking number to follow your shipment directly on our website.
Troubleshooting Your Shipment
Incorrect Shipping Address
- Before Shipping: You have 12 hours after placing your order to contact us and correct your address.
- After Shipping: We cannot change your address once your order has shipped.
- Orders sent to incorrect addresses provided by the customer are not eligible for refunds or reshipment.
Delayed, Lost, or Stolen Packages
- Delayed Orders:
- If your order is taking longer than expected, contact us with your order number. We’ll coordinate with the carrier to investigate.
- Marked “Delivered” but Not Received?
- Please check with neighbours and contact your local post office.
- If the package is confirmed as delivered to the correct address, we are not responsible for lost or stolen packages.
Tip: To avoid theft, ship to a secure location (e.g., work address or PO Box). If theft is suspected, you may file a claim with the shipping carrier.
Shipping Costs & International Fees
Shipping Fees
- Calculated at checkout based on your location and selected method.
- Non-refundable, even under our 90-Day Money-Back Guarantee.
International Customs & Import Charges
- International orders may be subject to taxes, customs duties, or import fees imposed by your local government.
- These charges are the customer’s responsibility and are required for your package to be released.
- We cannot predict or control these fees, and they are non-refundable.